Privacy Policy – Dan's Dentures
Effective Date: 01/12/24
1. About Us
Dan's Dentures is a denture clinic based in South Australia. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Contact Details
Dan's Dentures
South Australia
Phone: 0490469629
Email: dansdentures1@gmail.com
Website: www.dansdetures.com
2. What Personal Information We Collect
We may collect and store personal information including:
Full name
Date of birth
Address
Telephone number
Email address
Emergency contact details
Health and medical information relevant to denture treatment
Medicare, DVA, private health fund or other funding information
Payment and billing information
Appointment history and treatment records
Photographs, scans, impressions and dental records where required for treatment
3. How We Collect Personal Information
We collect personal information:
Directly from you during consultations, appointments or enquiries
Through patient registration forms
Through our website, email or social media communications
Over the telephone
From referring healthcare practitioners with your consent
From family members, carers or authorised representatives where appropriate
4. Where Your Information Is Stored
Your information may be stored:
In secure electronic practice management systems
On password-protected computers and devices
In secure cloud-based storage systems
In physical patient files stored in secure locations
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
5. Why We Collect Personal Information
We collect personal information to:
Provide denture and oral health services
Assess and manage your treatment needs
Maintain accurate patient records
Arrange appointments and follow-up care
Process payments and health fund claims
Comply with legal, regulatory and professional obligations
Communicate with you regarding your care and services
Improve our services and patient experience
6. How We Use and Disclose Personal Information
We may use or disclose your personal information:
To provide treatment and healthcare services
To communicate with you about appointments and treatment
To process payments and insurance or health fund claims
To obtain laboratory services necessary for denture manufacture and repair
To comply with legal requirements
To healthcare providers involved in your care where appropriate and with your consent
To service providers who assist in operating our business and who are required to maintain confidentiality
We do not sell your personal information to third parties.
7. Accessing and Correcting Your Information
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete or out of date.
Requests can be made using the contact details listed above.
We may require verification of identity before providing access to personal information.
8. Making a Privacy Complaint
If you believe your privacy has been breached or your personal information has been mishandled, you may lodge a complaint with us.
Please contact us in writing using the contact details provided above. We will:
Acknowledge your complaint
Investigate the matter
Respond within a reasonable timeframe
Take appropriate action where necessary
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: oaic.gov.au�
9. Overseas Disclosure of Information
Dan's Dentures generally stores information within Australia.
However, some electronic service providers, cloud storage providers, software providers or website hosting services may store data overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
The countries in which data may be stored can vary depending on the service provider used.
10. Retention and Destruction of Personal Information
We retain personal information only for as long as necessary to:
Provide our services
Meet legal and regulatory requirements
Resolve disputes and maintain records
When personal information is no longer required, it will be securely destroyed, deleted or permanently de-identified in accordance with applicable laws and professional record-keeping requirements.
11. Website and Cookies
If you visit our website, we may collect limited information such as:
Browser type
Device information
Pages visited
Date and time of access
This information is generally used for website administration and improvement.
Our website may use cookies to improve user experience.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will be available on our website and at our clinic.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.